2011-10-14
Learn from the hotel industry on how brands need to be more vigilant about protecting their bottom lines and their customer relationships on the Internet.
Restaurant Job Resource - HTrends Restaurant News
Wednesday February 8th, 2012
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2011-06-23
This month I’ve been working with one of my clients conducting one to one coaching with a number of their managers to help them with conducting their own one to one meetings with their team.
2011-06-21
Delta and Continental Plummet; McDonald’s, Pizza Hut, Wyndham, and UPS Improve
2011-05-19
Appreciation and Recognition are the 'Special Order of the Day':
2011-04-21
The job markets are changing and candidates will soon have choices again.
2011-04-04
In my role as a leadership coach there are a few key questions I get asked over and over. They are all presented in a slightly different way, but the themes are the same. This week I was asked 'How do I deal with poor performance in a positive way?'
2011-03-29
An unusual holiday that recognizes hospitality and all family businesses
2011-03-09
Strong Inclination to Engage in Negative Word-of-Mouth Exists Even Among Brand Champions
2011-03-01
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2011-02-28
I was at our local hoteliers' association meeting the other day, where one of the topics of conversation was finding good quality staff, in particular chefs. We already know that there is a lack of new talent entering the industry so it's important that we hang on to our best people. The hospitality industry has always had one of the highest labour turnover rates in all sectors of the economy, so are we just deluding ourselves if we think we can beat that trend?
