'National Mom and Pop Business Owners Day'- By Dr. John Hogan CHE CHA CMHS

When : Always March 29th

The hospitality business has always been an industry that has embraced and cultivated family business values and structures.  There are many success stories in hotels, restaurants, spas, pubs and other related businesses that are now in the 2nd, 3rd and sometimes 4th generations.

National Mom and Pop Business Owners Day celebrates small business owners. These individuals spend countless hours nurturing and growing their young enterprises. The workload demands (and the occasional lack of a hired staff) often translates into long and late hours, and many missed family and personal events. But, all in all, they love what they do and they have the appreciation of "their own boss."

Family businesses have always been a vital, yet not fully appreciated, part of every  economy in the world. On they retail side, they bring different and unique products to the marketplace and provide personal service support. In hospitality, it is often the owner who is the chef, maitre'd or host in a family owned and operated restaurant.  In hotels, there may be many family members in a wide range of assignments all working to meet their personal and family goals.

When you call a family business, you are more likely to get a real, live person who is happy to talk to you.  They tend to know their products better than some branded properties, because they were involved in the design selection and talk with their customers and guests regularly. Many family owned and operated hospitality businesses are outstanding performers in niche markets and have evolved their offerings with personalized  concepts and ideas that please their guests.

Celebrate National Mom and Pop Business Owners Day by showing your support....shop their restaurant, hotels, clubs, spas and stores today, and everyday.

In Hospitality, remember the value of family businesses 

Origin of "National Mom and Pop Business Owners Day":

According to the son of the "mom and pop," this day was created for:

" This holiday was created to honor the business that my parents started on 3/29/39 in Everett , MA —a hat shop called Ruth’s. It later developed into a woman’s specialty clothing store and moved to Medford , MA , increasing in size to 10,000 square feet with over $2 million dollars revenue until it closed in 1997." Rick Segel, Poinciana, Florida USA 

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com  

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT

Dr. John Hogan, CHE CHA CMHS

United States - Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com


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