Buffalo Wild Wings Grill & Bar Franchise Simplifies Its Restaurant Management Software with Cloud-based MICROS Simphony from Hospitality Solutions International (HSI)

Hospitality Solutions International (HSI), a division of MICROS Systems, Inc., a technology company that specializes in enterprise point-of-sale and management applications for hospitality and specialty retail, is pleased to announce that Bob Senkar, a franchise owner of Buffalo Wild Wings Grill & Bar, has chosen to implement MICROS Simphony, a cloud-based point-of-service and enterprise restaurant management system. Senkar selected HSI above other POS providers because MICROS Simphony has capabilities that better fit the needs of his growing operation in terms of streamlining management processes. MICROS Simphony offers a comprehensive suite of tools that enable restaurant operators maximum control over their above-store and backoffice procedures, integrating data with their point of sale, and delivering full reporting capabilities. 

The first MICROS Simphony deployment is slated for February 2012 at the Massillon, Ohio, Buffalo Wild Wings location, and will include reporting, inventory and labor applications, as well as kitchen display integration. Senkar is excited about the flexibility of the system and being able to customize the flow of the POS, and will offer his input to other Buffalo Wild Wings franchisees on how this can be implemented at their stores. "I enjoy working with HSI," says Senkar, "and that I don't have to piece together my restaurant management system through many outside resources. I want to help pave the way for all Buffalo Wild Wings franchises to evolve toward using true, cloud-based restaurant management technologies."

The move to a cloud-based point-of-sale and restaurant management system allows companies to save money by reducing capital investments, since servers don't have to be installed on every property. Data and applications are hosted off site at the secure MICROS Data Center facility, reducing the need for costly upgrades and maintenance at each store.

With upwards of 50 employees at each of Senkar's Ohio restaurants, there are too many human resources variables to track using a manual system. By deploying MICROS Simphony Labor, tedious manual scheduling exercises are automated and streamlined. Also, as labor loaning between store locations becomes more prevalent, MICROS Simphony Labor allows owners of the enterprise to track these complex staffing needs. The system can help keep track of where the hours of these shared employees should be charged, especially when an employee goes into overtime.

The web-based interface gives employees easy access to their own scheduling portal. "Many of the Buffalo Wild Wings team members are young, and in an age of everything internet," says Cyndi Shepley, general manager & vice president of HSI, "it makes sense to plug a restaurant's operations into a series of web-enabled applications, and bring them all together under one point of management." She indicates that it is very intuitive for staff to log into their scheduling portal using their mobile device from almost anywhere.

About Bob Senkar

Bob Senkar, owner of Bison Appendages, Inc., is a Buffalo Wild Wings Grill & Bar franchise owner-operator, and has been an HSI customer for nearly a decade. An avid sports enthusiast, Senkar enjoys the Buffalo Wild Wings concept that brings major sporting events into the casual dining experience. Buffalo Wild Wings locations serve authentic Buffalo-style wings at affordable pricing in an entertaining atmosphere that boasts "wall-to-wall" big screens. www.buffalowildwings.com   

About Hospitality Solutions International (HSI), a division of MICROS Systems, Inc.

Hospitality Solutions International (HSI), a division of MICROS Systems, Inc., is a leading software developer, systems integrator and technology solution provider to the hospitality industry. HSI provides point-of-sale and enterprise-management solutions to table service, fine dining and fast casual restaurants, hotels, resorts and casinos. As a customer-direct company, our 100 employees provide exceptional customer service, consultative sales, and industry focused development to clients in North America.

For more information on HSI and its advanced information technology solutions for the hospitality industry, please contact Bryce Witcher, Director of Marketing at (480) 707-6238 or (800) 474-5022. You can also visit the HSI website at  www.hsi-solutions.com or send an email to marketing@hsi-solutions.com.

About MICROS Systems, Inc.

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. For more information on MICROS Systems, Inc. please visit its website at www.micros.com.


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