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Vol. 12: Issue 6 2010-02-10

INSIDE VIEW

The Way Forward After A Tumultuous Decade - By Ragsdale Hendrie

Our Retail world was pretty well whacked in the last two years, and 2010 will be a year of rebuilding our Brands with a new Value Proposition. ...more

Don't hide from Trip Advisor Reviews!

There has been a lot of debate recently about whether or not hotels should put a link to Trip Advisor on their website. ...more

Revenue Management: Things to Know to REALLY Maximize Revenues - By Brenda Fields

The concept of revenue management has been around for quite awhile, with the airline industry first formalizing it with its computerized Yield Management system. The hotel industry, although late in the game, has now made a 'revenue management' position as part of its standard staffing. ...more

Word of Mouth in the Online World: Generating Demand from Online Guest Reviews - By Raj Lalsare, Director of Hotel Merchandising, Expedia.com

The concept of customer referrals is as old as business itself, but gone are the days when even the most vocal former guest could influence only a handful of potential customers. Today, online reviews and customer ratings have given your guests a powerful voice that can impact your bottom line in a very real way. But it's entirely up to you whether this impact is a positive or negative one. ...more

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FEATURED SITE

Uniform Guidelines on Employee Selection Procedures
Uniformguidelines.com, a free resource for all Human Resources professionals, provides the Uniform Guidelines on Employee Selection Procedures and questions and answers on these uniform guidelines as well as pdf files on testing and assessment -- An Employer's Guide to Good Practices. The Equal Employment Opportunity Commission, the Civil Service Commission, the Department of Labor, and the Department of Justice jointly have adopted these uniform guidelines.
...more

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FEATURED SUPPLIER

Open Hospitality

We help hotels market & sell rooms online via a powerful booking engine, expert website design & optimization strategies.
...more

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FEATURED MAGAZINE

EContent EContent is a valuable industry resource that focuses exclusively on content. Content is the engine that drives commerce, collaboration, and community. EContent covers the people, products, and services that make content happen!

The magazine delivers essential research, reporting, news, and analysis of content related issues, strategies, resources, and the technologies behind digital content. The magazine is essential reading for executives and professionals involved in content creation, acquisition, organization, and distribution in B2B environments or within their own organizations. EContent is the premier publication for the digital content industry.

Geographic Eligibility: USA
more info


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ENVIRONMENT

Online Travel Agencies Step Up Efforts to Feature Green Hotels - By Glenn Hasek

Experian recently listed its 'Top 20 websites in the 'Travel' online industry for the month of December 2009, based on visits.' Among those sites - which include such well-known stops as Priceline.com and MapQuest-only three attempt to highlight green hotels ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

2010's Upside-Down Pyramid: All Hail King Consumer - Luxury Travel and Lifestyle Trends - By Karen Weiner Escalera

EContent Subscription

The Gentle Leader - By Gregg Thompson

Quick 'Critical' Tips and Latest Trends in E-Mail Marketing

What to do when things go wrong in a hotel - By Daniel Edward Craig

Hotel Social Media Perspective

Cornell Research Briefs Examine Franchising, Priceline, and Tipping

Online Travel Agencies Step Up Efforts to Feature Green Hotels - By Glenn Hasek

AAA Inspectors Pick 14 Favorite Romantic Hotels and Intimate Restaurants

The Reset Button - Innovation for Hotel Sales in 2010! - By Carol Verret

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UPCOMING INDUSTRY EVENTS

Aakar expo
2010-02-14
Print Pack Sign 2010

LRP Publications
2010-02-22
4th Annual National HR in Hospitality(TM) Conference & Expo

Fresh RM
2010-02-28
Hotelympia

Hotel Technology Next Generation
2010-03-01
HTNG North American Members' Meeting

Fresh RM
2010-03-01
Hostec-Europe

Council of Hotel and Restaurant Trainers
2010-03-06
CHART's 79th Semi-annual Hospitality Training Conference

Ocean City Hotel-Motel-Restaurant Assn
2010-03-07
Ocean City Hotel-Motel-Restaurant Association Spring Trade Expo


2010-03-07
International Hospitality Week (IHW)

U.S. Travel Association
2010-03-09
TravelCom 2010

CGS CROUP
2010-03-10
Caribbean Gaming Show 2010

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FEATURED BOOK

Leading the Revolution

So much for the old economy, new economy divide. According to Gary Hamel, the professor-turned-strategy-guru author of Leading the Revolution, complacent establishment giants and one-strategy start-ups are on the same side of the fence--the wrong side. Corporate complacency and single-strategy business plans leave no room for what Hamel describes as the key to thriving in today's world of business: a deeply embedded capability for continual, radical innovation.
...more

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 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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