White Paper - The Work-at-Home Agent Model for Improved Customer Loyalty
Learn the most effective methods for utilizing an at-home agent model to achieve growth and retain customer loyalty.
Learn the most effective methods for utilizing an at-home agent model to achieve growth and retain customer loyalty.
The benefits of the home-based model are compelling. From cost efficiency to disaster recovery to reduced attrition, the established trend of the homebased model resonates with many of us. But why are these benefits so worthwhile? Because within these benefits is an even more valuable outcome.
This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.
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