A number of the fastest-growing fast-food and fast-casual chains, including Jersey Mikes Subs, Zaxbys, Five Guys Burger & Fries and Jimmy Johns, are also among the nations best-rated large chains and have sustained their 'overall customer satisfaction ratings' as theyve grown.
On the one hand, 'the customer is always right'. On the other hand, you've got a business to run, and they sure can get in the way...(we've all had that feeling). But there are times when we need customers to 'make a better choice' - one that works for the business too. Smart operators learn how to say No without actually using the 'N' word...
Fueled by solid same-store sales and traffic results and a bullish outlook among restaurant operators, the National Restaurant Associations Restaurant Performance Index (RPI) rose sharply in December.
The lackluster economy may have dampened growth for the restaurant industry at large, but fast casual restaurants continue to stand out as one notable exception.
As 2012 ushers in an improving, but still highly competitive job market, more workers may be looking beyond their own backyard for employment options. Forty-four percent of workers said they would be willing to relocate for a career opportunity, according to a nationwide study by CareerBuilder.
National Restaurant Association research also shows that salsa/dips, chicken wings and pizza are must-have foods for watching the professional football championship game