Latest articles tagged motivation

Do your employees really know what’s going on with your company? And don’t be worried that they can’t handle the truth. Bestselling author Quint Studer offers some convincing reasons to create a culture of transparency - starting now.

Happy, friendly, fun, cheerful...all words you want associated with your business, yes? Sometimes you've chosen well with staff who smile and share their enjoyment of life. And occasionally a gloomy character slips through: it's been months since they saw the lighter side of anything, but their speed or efficiency saves the day.

In the hospitality industry, we often privately and publicly talk about our most important asset as being our people. We hear that it is not the 'polished marble or the lobby waterfalls or the shiny brass' that will make us successful, but the staff that we employ to carry our message, to represent us and to meet the needs of our customers.