2010-04-08
In the battle for market share, hotel managers with a background in sales have a distinct advantage. For managers who worked their way up through other departments, keeping the sales team productive and motivated can be a daunting task. Here are a few tips for ensuring your property is sales driven from the top down.
2009-11-23
Storytelling is a marvelous way to communicate a message in a very personal way and I am introducing the message of managerial effectiveness via one of the best stories to date on the hospitality industry.
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